Shipping Policy

Shipping Policy

we believe your outdoor space deserves thoughtful products delivered with care. From the moment you place your order to the moment it arrives, we are committed to providing a smooth and reliable shipping experience.

To keep our prices fair and reduce unnecessary waste, many of our products are shipped directly from trusted global partners who specialize in durable outdoor materials and quality craftsmanship.

1. Order Processing & Shipping Fee

Every order is carefully reviewed to ensure it meets our quality standards.

Processing Time:
2 business days

Shipping Fee:
$5.99 flat rate (worldwide)

Please Note:
During peak seasons (such as holidays, promotions, or high order volumes), processing times may extend up to 5 business days.

2. Estimated Delivery Times

Because we ship from global partner facilities, delivery times may vary depending on your location.

Region Estimated Delivery Time
United States 10–15 business days
Canada / UK / Australia 11–16 business days
Rest of World 15–20 business days

We appreciate your patience as we deliver products designed to enhance your outdoor living experience.

3. Order Tracking

Once your order has shipped, you will receive a confirmation email with your tracking number.

Tracking Updates:
Please allow 1–3 business days for tracking information to update after shipment.

If tracking does not update immediately, your package is still on the way.

4. Customs, Duties & Taxes

For international orders, shipments are sent DDU (Delivered Duty Unpaid).

This means:

  • Import duties, taxes, or additional fees are the responsibility of the customer
  • Daecxvuion is not responsible for delays caused by customs
  • Fees vary depending on your country’s regulations

5. Order Changes & Cancellations

We process orders quickly to ensure timely delivery.

If you need to make changes or cancel your order, please contact us within 12 hours of placing your order:

Email: support@gooddircction.com

After processing begins, orders cannot be modified or canceled.

6. Lost or Damaged Packages

Your satisfaction is important to us.

Damaged Items

If your item arrives damaged:

  • Contact us within 72 hours of delivery
  • Include clear photos of the damaged product

We will arrange a replacement as quickly as possible.

Lost or Stolen Packages

Daecxvuion is not responsible for packages marked as “Delivered” by the carrier.

If your tracking shows delivered but you cannot find your package:

  • Check with neighbors or household members
  • Contact the shipping carrier (USPS, UPS, FedEx, etc.)
  • File a claim directly with the carrier

We are happy to assist by providing tracking details, but we cannot issue refunds for packages confirmed as delivered.

Thank You

Thank you for choosing us.
We appreciate your trust and are committed to delivering quality products for your outdoor space.