Return & Refund Policy

Return & Refund Policy

we want you to feel confident with every purchase. If you are not completely satisfied, we’re here to help.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition
  • The item must be in the original packaging
  • Proof of purchase (order number or receipt) is required

Items that do not meet these conditions may not be eligible for a refund.

2. Non-Returnable Items

The following items are not eligible for return:

  • Used or damaged items (not caused by shipping)
  • Items returned without prior authorization
  • Clearance or final sale items (if applicable)

3. Return Process

To initiate a return, please contact us first:

Email: support@gooddircction.com

Please include:

  • Your order number
  • Reason for return
  • Photos (if the item is damaged or incorrect)

Once your request is approved, we will provide return instructions.

Important:
Do not return items without contacting us first. Unauthorized returns may not be accepted.

4. Return Shipping

  • For defective, damaged, or incorrect items:
    We will cover the return shipping cost
  • For change-of-mind returns:
    The customer is responsible for return shipping costs

Original shipping fees are non-refundable.

5. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to your original payment method
  • Please allow 5–10 business days for the refund to be processed

6. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again
  • Contact your credit card provider (processing times may vary)
  • Contact your bank
  • If you still have not received your refund, please contact us at:

           support@gooddircction.com

7. Exchanges

We only replace items if they are defective or damaged.

If you need an exchange, please contact us with your order details and photos of the issue.

8. Damaged or Incorrect Items

If your order arrives damaged or incorrect:

  • Contact us within 72 hours of delivery
  • Provide clear photos of the issue

We will arrange a replacement or refund at no additional cost.

9. Cancellations

Orders can be canceled within 12 hours of purchase.

After this time, orders may have already entered processing and cannot be canceled.

10. Contact Us

If you have any questions about returns or refunds, please contact us:

Email: support@gooddircction.com

Thank You

Thank you for shopping with.
We appreciate your trust and are committed to providing a smooth and reliable experience.